In order for Merrimack Stone to protect the safety of our employees and customers during the ongoing COVID-19 outbreak, we are instituting the following protocols effective immediately:
All visits to our showroom must now be scheduled in advance, by appointment only.
Appointments can be scheduled with a minimum 24 hours notice, by calling our office at (603) 883-6240. We will only schedule one client at a time. Each appointment will be scheduled to allow for 45 minutes, and an appropriate social distance must be maintained at all times. If there is a specific material you would like to see, please inform our sales representative so that they may have all the slabs or remnants properly displayed before your arrival.
All project information must be collected by phone or e-mail.
To avoid risks associated with unnecessary contact, project details and all quoting will be conveyed by phone or e-mail following a visit. This is meant to prevent your waiting in the office.
All stone layouts will be presented and confirmed by e-mail.
Our sales representative will create and e-mail you a digital mockup using your template and an image of your selected material. Any alterations to this layout must be discussed by phone, and a new mockup will be sent.
All template and install appointments must follow recommended guidelines by the CDC.
Any template and install area must have the windows and doors opened prior to the crew arrival, to assist in proper ventilation and reduce the chance of transmission via commonly touched surfaces. Upon completion of the install our crew will disinfect the new installed counters and any touched surfaces.
At all points of interaction, Merrimack Stone strongly enforces all other guidelines recommended by the CDC such as not shaking hands, keeping 6 foot distance, and sneezing into your elbows.
Please stay safe. Your cooperation to promote a healthy environment is appreciated by us all.